LIGHT LEAK 5DMK3: ARRIVA LA SOLUZIONE!

Canon ha con­cluso l’analisi di alcuni lotti di 5Dmk3 che pre­sen­tano un’infiltrazione di luce in con­di­zioni di scatto par­ti­co­lari, variando l’esposizione (vedi que­sto post). Le mac­chine inte­res­sate sono quelle in cui la sesta cifra del numero seriale è un 1 o un 2 (xxxxx1xxxxxx oppure xxxxx2xxxxxx) Sebbene l’infiltrazione possa rap­pre­sen­tare un reale pro­blema in casi molto par­ti­co­lari (ambiente molto buio e luce diretta pun­tata sul display supe­riore) per chi lo volesse da metà Maggio è pos­si­bile far con­trol­lare gra­tui­ta­mente la pro­pria mac­china da Canon.

Qui di seguito il comu­ni­cato uffi­ciale (NOTA: i con­tatti indi­cati nel comu­ni­cato sono solo per i cit­ta­dini statunitensi)

To Users of the Canon EOS 5D Mark III Digital SLR Camera

Thank you for using Canon pro­ducts. Concerning the EOS 5D Mark III digi­tal SLR camera, when the LCD panel illu­mi­na­tes in extre­mely dark envi­ron­ments, the displayed expo­sure value may change. Canon has con­clu­ded the inve­sti­ga­tion of this phe­no­me­non, and this announ­ce­ment informs you of our fin­dings as descri­bed below.

Phenomenon

In extre­mely dark envi­ron­ments, if the LCD panel illu­mi­na­tes, the displayed expo­sure value may change. However, based on the results of exten­sive testing this change in expo­sure value will not noti­cea­bly affect the cap­tu­red image.

Affected Product

Canon EOS 5D Mark III Digital SLR Camera *Products whose sixth digit in the serial num­ber is 1 or 2 are affec­ted. For exam­ple, “xxxxx1xxxxxx” or “xxxxx2xxxxxx”.

Support

Under almost all shoo­ting con­di­tions (inclu­ding dark envi­ron­ments) this phe­no­me­non will not affect your cap­tu­red ima­ges. However, if you would like Canon to inspect your camera, we will pro­vide this ser­vice free of charge upon request begin­ning in mid-May. Please con­tact Canon using the infor­ma­tion below to request ser­vice. This infor­ma­tion is for resi­dents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please con­tact the Canon Customer Support Center in your region.

Please regi­ster the EOS 5D Mark III. By regi­ste­ring, we will be able to notify you via email when ser­vice upda­tes are avai­la­ble. If you already regi­ste­red, please ensure you are opted-in to receive the notification.

Thank you, Customer Support Operations

Canon U.S.A., Inc

Information for Inquiries

Canon Customer Support Center

Phone:    1–800-OK-CANON

Email:     carecenter@cits.canon.com

For addi­tio­nal sup­port options: www.usa.canon.com/support